YONO LITE SBI - Frequently Asked Questions
Yes, One user one device registration process of YONO LITE will now make application more secure by implementing one user restriction per device.
If the registered SIM is not available then we below given message will be displayed to the user. “‘Dear User, The registered SIM is not available in your device. Do you want to register again?.’ with REGISTER and CANCEL button.
On click of REGISTER, user will navigate to SIM selection screen and will be able to re-register the application.
On click of CANCEL button, application will be closed. User can continue using the app once the registered SIM is available on the phone.”
No. If you wish to register from another mobile, then insert the same SIM in the new handset and follow the registration process mentioned above.
Kindly block your SIM and once you procure the new SIM from the telecom operator, kindly use the same SIM in new mobile handset and follow the registration process.
It is State Bank of India Retail banking application offered on Mobile. All the existing Yono Lite SBI app users and Internet banking users can use this application. The application is available at Google Play store, Apple App store for iOS and Microsoft Store for Windows. SBI Retail Internet Banking Users can download the application from respective application market places and access the application with his/her internet banking username and password.
The following service can be seamlessly experienced using the application:
It helps customers to conduct banking transactions 24x7 at his/her convenience from any place (Yono Lite SBI ) just by the use of a mobile phone.
This is available to all SBI customers having an operative savings bank or current account
All the accounts linked to the CIF number will be automatically linked.
Yes, this is available round the clock.
Yes. Following are the transaction limits for the respective mode of transaction:
Yes. It is available to domestic Internet Banking customers. One time activation password will be sent to registered mobile number with Bank.
This facility is available across all providers.
Yes, the future service would involve more m-Commerce transactions like purchase of movie tickets, air/train tickets, etc.
The Mobile Banking service works Through Smartphone application for customers having any mobile with data (GPRS) connectivity. This is also menu driven.
All messages originating from your mobile phone are encrypted and travel to our Mobile Banking Server in secured mode.
Yes. Kindly refer registration process.
For using the Application Based mobile banking s, you need to have Smartphone with 4G/3G/2G.
40 MB of free memory space is required to install Yono Lite SBI Smartphone application (android, iOS, Windows).
Please follow instructions provided by your Mobile provider.
First time users have to complete the registration process through “Register” option on home page. You will get a message that mobile banking has been enabled over GPRS and your account is activated for mobile banking .
User name is a unique identification factor consisting of minimum 8 alphanumeric characters. Customer can choose the username during registration but cannot modify it later.
For downloading the application on the android based handset, please follow the steps:
For downloading the application on the iOS handset, please follow the steps:
For downloading the application on the Windows phone, please follow the steps:
With Yono Lite SBI you initiate and authorize each and every payment that is made from your account. If you share your phone with another person, make sure you exit from the Yono Lite SBI application on your mobile phone. Also do NOT share your User name / password with anyone.
Yes, first register your mobile number with Branch and you can change the mobile phone number post login through 'Profile Settings' and choose 'Change Mobile Number'. Enter your new mobile number and reenter to confirm, click on Change. You will receive a confirmation message on your old Mobile number and after that use this only with the new SIM.
You will have to undergo the registration process on providing the login credentials.
No, it is mobile bound. You can only access in the device in which you are registered.
Switch off the mobile and switch it on. Log in to the application using your User ID.
Switch on the phone and start using the application from the beginning.
The application requires a free memory space of 40MB. Please ensure that free memory is available in your handset before you download the application.
Yes, it is available in 10 languages. They are Hindi, English, Telugu, Tamil, Kannada, Malayalam, Bengali, Gujarati, Marathi and Punjabi. Change Language option may be used to switch language.
You can log out of the application by choosing Logout icon from the top right corner otherwise by clicking back button from Home page.
You may uninstall the existing application and download smartphone applications only from respective App Stores.
If you have national roaming facility from the Cellular Provider, you can avail this from anywhere in India for SMS and GPRS based Mobile Banking. However, if you are traveling overseas, this will be available only if you have international roaming. However, please check the SMS charges in such cases.
Please note the following:
Kindly ensure you have a working network connectivity in either of the dual SIMs.
Ensure that your primary SIM (1st SIM) is enabled for network connectivity (2G, 3G or 4G). In case, it is not, kindly swap the SIMs and try logging into the application.
After successful completion of the above, launch the application again and login.
Please post feedback, Suggestion and queries on application pages of the application stores at the feedback section. This will to enable us to improve the .
Email Address:[email protected]
Yono Lite SBI là ứng dụng Điện thoại thông minh Mobile Banking dành cho Khách hàng SBI bằng các ngôn ngữ tiếng Anh, Hindi, Telugu, Tamil, Kannada, Malayalam, Marathi, Gujarati, Punjabi, Bengali, Odia, Assamese và Kashmiri.Yono Lite là ứng dụng dựa trên ngân hàng trực tuyến bán lẻ của SBI dành cho điện thoại thông minh của bạn. Một ứng dụng an toàn, tiện lợi và dễ sử dụng với nhiều tính năng giúp người dùng quản lý tài chính của mình khi đang di chuyển.Vui lòng hoàn tất quy trình đăng ký một lần để bắt đầu sử dụng ứng dụng.Quy trình đăng ký mới: - Một thông báo sẽ được hiển thị trên màn hình về việc bắt đầu gửi SMS tới +917208871299 từ thiết bị di động để xác thực số điện thoại di động của người dùng. Người dùng phải gửi SMS được mã hóa do ứng dụng này tạo theo cách thủ công. Người dùng có tùy chọn thử gửi lại SMS đến số thay thế 8422833333.- Nhấp vào nút 'Tiếp tục' và một tin nhắn SMS chứa mã duy nhất sẽ được gửi từ thiết bị đến một số được xác định trước. Vui lòng lưu ý rằng việc gửi SMS sẽ phải chịu phí SMS tiêu chuẩn theo gói SMS viễn thông của bạn.- Trên màn hình đăng ký, vui lòng nhập Tên đăng nhập và Mật khẩu rồi nhấn nút ĐĂNG KÝ.- Chấp nhận Điều khoản & Điều kiện đăng ký bằng cách chọn hộp kiểm và nhấp vào nút ‘Ok’.- Mã kích hoạt sẽ được gửi tới số điện thoại đăng ký. Người dùng phải hoàn tất quá trình kích hoạt bằng cách nhập Mã kích hoạt vào ứng dụng.- Người dùng hiện có thể đăng nhập vào ứng dụng Yono Lite.Đặc trưng: Tài khoản của tôi • Thông tin tài khoản chi tiết (Tài khoản giao dịch / tiền gửi / cho vay / PPF / SSA)• Sao kê nhỏ (10 giao dịch gần đây nhất)• mPassbook (tối đa 150 giao dịch)• Xem /Tải xuống báo cáo• Đăng ký sao kê điện tử• Tài khoản PPFChuyển vốn • Chuyển tiền trong tài khoản của chính bạn• Chuyển giao bên thứ ba trong SBI• Chuyển khoản liên ngân hàng (RTGS / NEFT /IMPS)• Chuyển nhanh đến người thụ hưởng chưa đăng ký bằng mã QR• Chuyển khoản IMPS (sử dụng IFSC & Số tài khoản hoặc Số điện thoại di động & MMID)• Chuyển tới số điện thoại di động hoặc id email bằng mCash• Lên lịch giao dịch• Thêm/Quản lý người thụ hưởngTiền gửi điện tử • Mở tiền gửi cố định• Mở tiền gửi định kỳ• Mở tiền gửi đa quyền chọnUPI • Chuyển tiền cho người thụ hưởng chưa đăng ký thông qua VPA của người thụ hưởng• Chuyển tiền cho người thụ hưởng đã đăng ký bằng Số tài khoản & mã IFSC• Tình trạng tranh chấp• Đặt giới hạn giao dịch UPI trong giới hạn tổng thể hàng ngày• Bật/Tắt UPIQuản lý thẻ • Thẻ ghi nợ vật lý• Thẻ ghi nợ ảo• Thẻ trả trướcThanh toán hóa đơn / người bán • Thanh toán hóa đơn• SBI Life Premium• Chuyển khoản bằng thẻ tín dụng (VISA)• Lịch sử thanh toán hóa đơn Hỗ trợ giọng nói SBI • Chức năng hỗ trợ bằng giọng nói để biết Số dư, báo cáo nhỏ, nạp tiền Di động & DTH và Chuyển nhanh bằng hướng dẫn bằng giọng nóiCác tùy chọn nạp tiền và nạp tiền có sẵn trong Menu 'Thanh toán hóa đơn' • Nạp tiền điện thoại di động• Nạp tiền DTH• Nạp thẻ trả trước Ngân hàng Nhà nước• Mã nạp tiền Google Pay• Phiếu quà tặngYêu cầu • IPO• Nhận MMID• Hủy MMID• Kiểm tra sổ sách• Hệ thống thanh toán tích cực• Truy vấn TDSDịch vụ• Hướng dẫn đứng• Đề cử trực tuyến• Gửi 15 GH• Chuyển khoản tiết kiệm• Khóa điện tử• Chứng chỉ của tôiTính năng rút tiền mặt dựa trên QR từ máy ATM. - Người dùng có thể rút tiền mặt bằng cách quét mã QR hiển thị trên màn hình ATM thông qua ứng dụng Yono Lite.Chuyển khoản và quyên góp nhanh chóng • Gửi tiền bằng chi tiết tài khoản• Quyên gópTiện ích của Yono Cash for Card ít rút tiền mặt qua ATMĐăng nhập trước• Bhim SBI Pay• Bharat QR• FasTag• Thu thập SBI• Đóng góp cho các tổ chức tôn giáo• Thanh toán hóa đơn Bharat• Công cụ tìm kiếm SBI• Khiếu nại• Khóa/Mở khóa ID người dùng• Đăng ký vay• Câu hỏi thường gặp• Hỏi SIA• Chi nhánh/ATM• Đường dây trợ giúp tội phạm mạng• Thẻ chuyển tuyến• Khiếu nại về các giao dịch trái phép
Lần cập nhật gần đây nhất
Q1. How can I contact Yono customer care? I am facing technical issues (unable to login/register) on the app/portal.
You can find the customer care number details from 'Contact Us' option under 'Support' option. In addition to this you may reach us via following ways:
Q2. What should I do after downloading the app?
After you successfully download the Yono app, you can explore/shop from our marketplace and other financial products and open digital savings account. Existing SBI customer can use their online SBI login credentials to directly register the app and login.
Q3. How do I log on to the Yono app/portal?
You can log on to the Yono app/portal with your online SBI login credentials or account details including ATM Card. On the mobile app, you can set up a 6-digit MPIN that can be used for login in future. In case you do not have both your online SBI login credentials and ATM card, please visit your SBI branch.
MPIN is a 6 digit numeric code which is used to login into the app.
Q1. How can I link my SBI Credit Card to YONO mobile App/ web Portal?
To link your SBI Credit Card on YONO, you need to have your mobile phone number that you have registered with SBI Card.
You have successfully linked your SBI Credit Card(s) to the YONO.
Q2.I have forgotten my user ID or password for my SBI Card online account. What do I do now?
To reset your online account password, Click on 'Link SBI Credit Card' on 'My Relationships' page. You have links to register new and also to reset your id and password.
Q3.I have an SBI Credit Card but I haven’t registered it online. How can I do that now?
If you do not have a user ID, Click on 'Link SBI Credit Card Link' on 'My Relationships' page. You have links to either register new or to reset id/password.
Click here to register in 4 simple steps:
Q4. I have started the linking process but have not received the OTP yet?
Please ensure that your mobile number & e-mail id is correctly registered with SBI Card. If your details are updated, you may be facing some network issue on your mobile phone connection. Please click on ‘Re-send OTP’ link on the screen to have the OTP re-sent to you.
Q1. My current mobile no. is different from the one registered for SBI Credit Card. How can I change it?
If your old registered mobile number is active, login to our website: sbicard.com and follow these steps:
If your old registered mobile number is Inactive, you can send the following documents:
Please e-mail the above documents to [email protected] or courier/post them to SBI Cards & Payment Services Pvt Ltd, P.O. Bag No. 28, GPO, New Delhi- 110001.
Q2. How to change my registered mobile number with SBI credit cards?
If your old registered mobile number is active, login to website: sbicard.com and follow these steps:
Click here to watch demoORLogin to our SBI Card Mobile App, follow these steps:
If your old registered mobile number is Inactive, you can send the following documents:
Please e-mail the above documents to [email protected] or courier/post them to SBI Cards & Payment Services Pvt Ltd, P.O. Bag No. 28, GPO, New Delhi- 110001.
Q3. How can I change my Mailing/Non-Mailing Address?
You can change your Mailing/ Non-Mailing Address either through the website or by calling the SBI Card helpline.To change address using the Website:-
To change address using the Mobile App:Login to our SBI Card Mobile App, follow these steps:
To change Address using the HelplineCall the SBI Card Helpline number: 1860 180 1290 or 39 02 02 02 (prefix local STD Code) for any address change update.
* Please note the following:
SBI Cards & Payment Services Pvt. Ltd. SBI Card (KYC Address Change), DLF Cyber City, Tower-C, Block 2 ,Building 3, DLF Infinity Towers, 12th Floor, Gurgaon-122002 (Haryana)
Q4. How do I make my SBI Credit Card payment using YONO?
You can pay your SBI Card outstanding from your SBI transaction account on YONO using the following steps:
Q1. I have lost my Credit Card, what steps do I need to take?
In case of a lost or stolen card, you need to report it to SBI Card at the earliest. This can be done either through YONO mobile App/web Portal, SMS, SBI Card Website or IVR:You need to go to the credit cards section of YONO mobile App/ web Portal. In the card summary page you have options of services. Choose block lost or stolen card. Choose the credit card to block and you may opt to reissue by clicking on reissue tab.
In case you remember your card number, you can block your card by sending an SMS from your registered mobile number in the below format:
You will receive a block confirmation via SMS. In case you do not receive a block confirmation, please call the SBI Card helpline 1860 180 1290 or 39 02 02 02 (prefix local STD Code).
To report Lost/Stolen credit card on Website: Log onto sbicard.com and follow these steps:
Q1. How can I raise a transaction dispute?
To raise a transaction dispute, you can call SBI Card helpline 1860 180 1290 or 39 02 02 02 (Prefix local STD Code) or email us at [email protected]
Q2. What is the time frame to report Credit Card Transaction Dispute?
Transaction dispute needs to be reported in writing within 70 days from the statement date in which the said transaction appears.
Q1. What are the Fees applicable on my Credit Card?
Please visit SBI card website T&C and charges page for this data. https://www.sbicard.com/en/tnc.page
Q2. How do I change transaction PIN for Credit Card?
You can generate transaction PIN for your credit card by going to SBI cards section of YONO mobile App/ web Portal.To generate transaction PIN, login to your online account and click on 'My Credit cards’ tab and follow these steps:
To generate transaction PIN through IVR:Call on SBI Card Customer Helpline number: 1860 180 1290 or 39 02 02 02 (Prefix local STD Code)
Q3. What is the process of applying for an SBI Card?
You can visit SBI Credit Cards page on YONO mobile App/ web Portal and you have three options for you to take you to apply journey. You can either accept the recommended card that is specifically recommended to you based on your spend pattern. You may use our simplifier to help you choose a card or straight away pick a card from the list of cards using 'browse cards'. When you decide on a card, you may apply for the card.
Q4. How can I find out which SBI Card I am eligible for?
Visit the ‘Help me find the perfect card’ section on YONO mobile App/ web Portal to find out which SBI Card will be best suited for you. The recommendation is based on your needs and spending patterns.
Q5. I could not find my town or city name in the city dropdown menu in the online form. How can I apply?
SBI Card serves in select locations across India through its online application service. If you do not see your city in the dropdown, please call SBI Card helpline at 39 02 02 02 (please prefix the STD code of your city) or visit your nearest SBI branch.
Q6. What is the process of earning Reward Points on a card? How many points do I earn per transaction?
The number of reward points earned per transaction depend on the type of card you own. To know the Reward Point offered by different cards, please visit the Rewards section of our sbicard.com website.
Q7. How can I check the reward point balance?
Once you link your card, you may visit the Credit Card section of the YONO mobile App/ web Portal for details of the reward points available on your card.
Q8. How can I redeem the reward points on my card?
There is a link available in the rewards section of Credit Cards section . Log on to YONO mobile App/ web Portal and visit the Reward section. You can choose amongst hundreds of products from our Reward Catalogue to redeem the reward points available on your card.
Q9. Can I add the reward points I have on multiple cards or transfer them from one card account to another?
No, you cannot add or transfer your Reward Points from one SBI Card to another. Reward points can be redeemed only on SBI Card on which they have been earned.
Q10. Do the Reward Points accrued on my card expire?
Yes, you can accumulate your points only for a period of 24 months from the date of the accrual under the Shop & Smile Rewards Program. Any points not redeemed by the end of the stipulated 24 months from the date of accrual will lapse. You can know the number of Reward Points that are expiring in a particular month by logging on to YONO mobile App/ web Portal. This information is also mentioned in your monthly statement.
Q11. Can I redeem my reward points once my SBI Card is closed?
No, you cannot redeem your reward points after the closure of your card account.
Q1. Can I delink my cards from YONO mobile App/ web Portal?
If you have your cards linked in the YONO mobile App/web Portal, you can see a link 'Delink SBI Credit Card'. Clicking on this button will prompt the customer that all credit card related information will be delinked from the system. Once he agrees the cards will be delinked from the YONO mobile App/ web Portal. Once delinked, he can link again if needed.
Q1. Can I reissue my card through the mobile App/ web Portal if I have not blocked the card through YONO mobile App/ web Portal?
No. If you block a card in YONO mobile App/ web Portal, you can reissue in the app/Portal. If the card is not blocked in YONO mobile App/ web Portal, the customer may try to have his card reissued from SBI Cards website.
Q1. I have made payment towards my card outstanding through YONO mobile App/ web Portal but on 'My Relationships' it is still showing my billed amount.
The payment made is reflected in your Card summary page when you click on the card number on 'My Relationships' page under 'My Credit Cards' section. The Total outstanding will be reduced to the extent payment is made. The available balance also increases accordingly.
Q2. What is Total outstanding? Why do I see amount in Total outstanding even after I paid the billed amount on YONO mobile App/ web Portal?
The Total outstanding is the total amount of billed and unbilled transactions. Billed amount constitutes of the payable amount as on latest statement date. Unbilled transactions are the transaction since the latest billing which constitutes the unbilled outstanding.
Q3. Why am I not able to view the payment made in the transaction history just after my payment is done on YONO mobile App/ web Portal? How much time does it take to reflect in transaction history on YONO mobile App/ web Portal?
The payment made and other unbilled transactions on YONO mobile App/ web Portal will appear in the transaction history post settlement of the file and this process takes from 2 to 5 days.
Q4. I made a payment on YONO mobile App/ web Portal, however my outstanding has not decreased and available amount has not increased.
In an unforeseen case of this event occurring, please check your debit account if the amount has been debited. Please note down the reference number from the narration. The transaction will automatically be posted in the next 24-48 hours and a confirmation from SBI Cards team is sent through SMS on mobile number which you have registered with SBI Cards.
Q5. I made a transaction through SBI Card on YONO mobile App/ web portal but I can’t find the transaction in the transaction history.
All transactions are visible in the transaction history post settlement. So unbilled transactions take 24-48 hours to appear in the transaction history. The outstanding of unbilled however updates instantly and may be verified.
The developer says that this app doesn't share user data with other companies or organisations.
about how developers declare sharing.
I Tried to add biller- hdfc bank - so many times but always shows “can’t process, please try next time” Kindly fix this issue but when I added through Yono Sbi, it reflected in this app as well. But why it could not be possible to pay credit card bill of hdfc bank even after the process completed and an OTP received. On submitting the OTP there is always a message "Your request can not be processed, please try after some time. It is very much annoying,Please fix it. I am trying for last more than three years but never could be successful.
Dear Customer, The inconvenience caused to you is deeply regretted. As part of security enhancements, we have published new updated app. Please update to new version 5.3.58 (Mandatory update). If any issues, share us screenshot of the error message and mobile number at [email protected] - SBI Mobility Team
